Warranty and Defective Goods
The products sold on this website are of the highest quality however sometimes things can go wrong. If you have purchased a product from us and you believe it has faulted due to a manufacturing defect then please contact us.
All goods purchased from our website are covered by your rights under the Consumer Guarantees Act.
For items purchased from our affiliate sites you contract is with our affiliate partner your contract is with them and not Vuno Hiking. In buying direct you wave your rights under the NZ Consumers Guarantees Act. For any claims on faulty items purchased from an affiliate partner please contact them directly.
How to Make a Warranty Claim
Contact Vuno Hiking and advise of the fault, we may ask for photos to validate the claim.
Once your claim has been validated we will do one of the following:
- Ask for the goods to be returned for further assessment.
- Send a replacement.
- Refund purchase price.
- Repair goods.
Refunds & Return Policy
Order Cancellation
All orders can be cancelled until they are booked with the courier. If your order has been paid and you need to make a change or cancel an order, you must contact us within 1 hour after placing your order. Once the packaging and shipping process has started, it can no longer be cancelled.
Refund amount will be price paid less a 10% restocking fee to cover payment processing fee costs.
Refunds
- Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Refund amount will be price paid less shipping costs plus a 10% restocking fee to cover payment processing fee costs.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.vunohiking.co.nz
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. You must contact us first and we will guide you through the steps. Any costs to return the product to use will be worn by the purchaser.
Please do not send your purchase back to us unless we authorise you to do so.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
Warranty and Defective Goods
The products sold on this website are of the highest quality however sometimes thigs can go wrong. If you have purchased a product from us and you believe it has faulted due to a manufacturing defect then please contact us.
All goods purchased from our website are covered by your rights under the Consumer Guarantees Act.
Please visit our Warranty Process page to learn more.
For items purchased from our affiliate sites you contract is with our affiliate partner your contract is with them and not Vuno Hiking. In buying direct you wave your rights under the NZ Consumers Guarantees Act. For any claims on faulty items purchased from an affiliate partner please contact them directly.
Product Testing Disclaimer
We strongly recommend that all customers thoroughly test outdoor products before using them in real-world situations. Proper testing ensures the product meets your requirements and functions as intended.
Failure to test products prior to use may result in unforeseen issues. Our business will not be held responsible for any costs, damages, or liabilities arising from improper use, lack of testing, or reliance on unverified product performance.
Your safety and satisfaction are our priority, and we encourage you to familiarise yourself with the product’s features and limitations in a controlled environment before relying on it during outdoor activities.