- 1 Introduction
- 2 Intellectual Property Rights
- 3 Restrictions
- 4 Your Content
- 5 Your Privacy
- 6 No warranties
- 7 Limitation of liability
- 8 Accuracy, Completeness and Timeless of Information
- 9 Modifications to the Service and Prices
- 10 Products and Services
- 11 Indemnification
- 12 Severability
- 13 Variation of Terms
- 14 Assignment
- 15 Entire Agreement
- 16 Governing Law & Jurisdiction
- 17 Shipping & Delivery
- 18 Refunds & Return Policy
- 19 Warranty and Defective Goods
These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, Vuno HIking is accessible at https://www.vunohiking.co.nz/.
These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.
Intellectual Property Rights
Other than the content you own, under these Terms, Vuno Hiking and/or its licensors own all the intellectual property rights and materials contained in this Website.
You are granted limited license only for purposes of viewing the material contained on this Website.
You are specifically restricted from all of the following:
- publishing any Website material in any other media;
- selling, sublicensing and/or otherwise commercializing any Website material;
- publicly performing and/or showing any Website material;
- using this Website in any way that is or may be damaging to this Website;
- using this Website in any way that impacts user access to this Website;
- using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
- engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
- using this Website to engage in any advertising or marketing.
Certain areas of this Website are restricted from being access by you and Vuno Hiking may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.
In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant Vuno Hiking a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.
Your Content must be your own and must not be invading any third-party’s rights. Vuno Hiking reserves the right to remove any of Your Content from this Website at any time without notice.
This Website is provided “as is,” with all faults, and Vuno Hiking express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.
Limitation of liability
In no event shall Vuno Hiking nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. Vuno Hiking, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.
Accuracy, Completeness and Timeless of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Modifications to the Service and Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Products and Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
You hereby indemnify to the fullest extent Vuno Hiking from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.
If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.
Variation of Terms
Vuno Hiking is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.
The Vuno Hiking is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.
These Terms constitute the entire agreement between Vuno Hiking and you in relation to your use of this Website, and supersede all prior agreements and understandings.
Governing Law & Jurisdiction
These Terms will be governed by and interpreted in accordance with the laws New Zealand, and you submit to the non-exclusive jurisdiction of the courts located in New Zealand for the resolution of any disputes.
Shipping & Delivery
How do you ship packages?
Orders place on the Vuno Hiking webstore will be shipped using either CourierPost or Fastway courier services. All orders will require signature as proof of delivery.
We use a flat rate service which means you will only be charged for freight once. This means if you order more than one item the freight will be calculated on the biggest item only. For example if you order multiple small items then the freight will cost the same as if you ordered one. If one of the items is an oversize item you will only be charged for the cost to send the biggest item only.
Orders placed using are affiliate partners will be shipped direct from China. These orders will be shipped using a courier service of your choice such as ePacket or EMS depending on the weight and size of the product and your selection. Most of the shipping from our affiliate partners will be free, if not this will be clearly advised before checkout.
How long does it take for delivery?
In most cases your order placed from the Vuno Hiking website will be shipped to you within 2 to 5 days. Tracking is available on all orders and signature will be required on all deliveries.
Orders placed using our affiliate partners will usually take between 10-28 business days. Please observe these shipping times when placing orders from our affiliate partners. Also note that due to Covid 19 there may be delays in shipping so please be patient.
Do you provide tracking information?
Tracking information will be provided on demand for orders placed from our website. If you require tracking information please reply using your order confirmation email and it will be sent to you.
For orders places using our affiliate partners. Tracking information will be provided by our affiliate partner, please contact them directly regarding your order in all instances.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
Yes for orders placed using our website (www.vunohiking.co.nz) your orders will be packed together unless for some reason one or more of the items ordered are on backorder. When ordering stock this will be advised at time of checkout. If for some reason after placing your order we discover your item is not available we will notify you. The unavailable item will either be refunded or delivered at our cost at a later date.
Refunds & Return Policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the above advised shipping times you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.vunohiking.co.nz
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product. You must contact us first and we will guide you through the steps. Any costs to return the product to use will be worn by the purchaser.
Please do not send your purchase back to us unless we authorise you to do so.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
Warranty and Defective Goods
The products sold on this website are of the highest quality however sometimes thigs can go wrong. If you have purchased a product from us and you believe it has faulted due to a manufacturing defect then please contact us.
All goods purchased from our website are covered by your rights under the Consumer Guarantees Act.
Please visit our Warranty Process page to learn more.
For items purchased from our affiliate sites you contract is with our affiliate partner your contract is with them and not Vuno Hiking. In buying direct you wave your rights under the NZ Consumers Guarantees Act. For any claims on faulty items purchased from an affiliate partner please contact them directly.