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Warranty & Returns

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About Us

Contact

Postal Address: Unit 2 25 Headcorn Place, Botany Downs, Auckland 2010, New Zealand

Contact Phone: 021 02554499

SHOP EASY, SHOP LOCAL, FROM LOCAL

We Use Recycled Packaging ▼

In most cases we will use either recycled packaging or packaging made from recycled materials. It will either be directly recycled or use recycled materials. So please don’t be alarmed if you find the bubble wrap is looking a little tired.

If we can’t find suitable packaging to fit your order then we may use non recycled packaging however this is rare.

Delivered from NZ to NZ ▼

All products are stock in a New Zealand based warehouse. Most orders will be delivered within 2 to 4 working days.

If your order has taken longer than this then please check the tracking link emailed to you.

Minimum shipping cost of $9.00 for delivery to Auckland. Shipping for other zones will be calculated at checkout. Larger items like backpacks will incur a surcharge.

100% NZ Owned and Operated ▼

Vuno Hiking is a locally owned and operated business based in Auckland. Being NZ-run means we select and support products specifically for New Zealand conditions and customers.

Why buying local benefits you

Built for NZ conditions: Gear curated for local weather, terrain, and sports seasons—materials, features, and sizes that actually make sense here.
NZ standards & compliance: Products selected to align with relevant AU/NZ standards and local sporting codes where applicable.
Protected by NZ law: Shop with confidence under the Consumer Guarantees Act and other local regulations, with NZ GST invoices for your records.
Local after-sales support: Help from a team in your time zone, plus straightforward warranty handling through NZ channels.
No surprise import fees: Clear NZD pricing including GST—no offshore duties or customs complications.
Support the NZ economy: Your purchase backs a New Zealand business and local supplier partnerships.

If you need advice on sizing, standards, or what’s best for your sport in NZ conditions, our team is happy to help.

Everyday Low Prices ▼

We do not have sales. Jacking up prices to show a big saving later on is not what we do. Our prices are everyday low prices which means you can buy from us with confidence knowing that the same item will not be half price the following week.

The only exception to this is the occasional clearance item which will have pricing reduced so we can clear the item quickly from our inventory.

Afterpay — Shop Now, Pay Over Time ▼

Afterpay gives you the flexibility to buy what you need today and spread the payments across four instalments — interest free, as long as you pay on time.

Benefits

Split into 4: Break your order into four even, interest-free payments (usually every two weeks).
Zero interest: No hidden costs or interest charges — just pay on time to avoid late fees.
Quick & simple: Pick Afterpay at checkout, log in or sign up, and receive an instant approval outcome.
Stay in control: Use the Afterpay app to view your payment schedule and make early repayments whenever you like.

How it works

Add products to your cart and select Afterpay as your payment method.
New customers sign up; existing customers simply log in.
Your first instalment is generally taken at checkout, with the other three deducted automatically every fortnight.
Track, manage, or pay early through the Afterpay app.

Good to know

Who can use it: Available to eligible NZ residents aged 18+ with a valid debit or credit card.
Spending limits: Order limits vary depending on your account history and approval status.
Late payments: Missed instalments may incur late fees — stay on track to keep it fee-free.
Refunds: Approved refunds will be applied directly to your Afterpay plan; paid instalments are refunded or adjusted accordingly.
Terms apply: Use of Afterpay is subject to their account conditions and policies.

Other Payment Methods

We accept most major credit cards through Paypal & Stripe Checkout. You can also pay using Google Pay, Apple Pay or direct debit bank transfer. Bank transfers can be completed after checkout is finalised.